Refund policy

We have a 45-day return policy, which means you have 45 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@theblackmarket.net.au. Please note that returns will need to be sent to the following address at your cost: The Blackmarket, PO BOX 568 Moffat Beach, 4551 Australia 

You can always contact us for any return question at sales@theblackmarket.net.au.

Damages and issues
Please inspect your order upon recept and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards. We also cannot accept returns on items that have been worn or are marked by tanning lotions, make up or other.

Exchanges
We offer self service returns via your customer account. You can find this in your order confirmation email or contact us at sales@theblackmarket.net.au

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@theblackmarket.net.au.