Frequently Asked Questions

Here are our most frequently asked questions from customers. If you still require assistance - please do not hesitate to contact us via the chat on the website or via email: sales@theblackmarket.net.au

Do you have a physical store?

No sorry, we operate online only. However, if you are a local or visitor to the Sunshine Coast, Queensland Australia, we do offer personalised fittings at our warehouse by appointment. Contact us to make an appointment.

What sizes do you offer and how do I find my perfect size?

We offer a wide range of sizes to ensure every customer finds their perfect fit. Our sizes range from XS to 4XL, and we provide a detailed sizing guide link on each product page. You can find the sizing guide here. We also offer a try first - pay later option - for risk free online shopping. Still have questions? Please contact us in the website chat for quick and personalised advice.

Can I return an item?

Yes! We offer a hassle-free return for exchange or return policy. Final clearance items can only be returned for an exchange or credit. You can return or exchange items within 30 days of purchase, provided they are unworn, unwashed, and in their original condition with tags attached. For hygiene purposes we ask you try with underwear under briefs. Should you need to return an item head to our Returns Portal. For more information please read our Returns Policy

Do you offer International Shipping?

Yes, we ship worldwide! Shipping fees and delivery times vary depending on your location. Please check our shipping information page for more details.

How discrete is your packaging?

We understand the importance of privacy. All our orders are shipped in biodegradable, plain, unmarked packaging with no indication of the contents other than our brand name on the senders postage information 'The Blackmarket' ensuring your purchase remains discreet / a surprise.

What payment methods do you accept?

We accept a variety of payment methods including all major credit cards, Afterpay, PayPal, Apple Pay, Google Pay, ShopPay, Klarna, Zip and main Crypto currencies. You can choose the payment method that works best for you at checkout

What is the 'Try First, Pay Later' service?

Our 'Try First - Pay Later' service allows you to select up to three items to try at home before making a payment. You only pay for what you keep, with no deposit required and free returns. It's a risk free way to shop. Learn more about the Try First - Pay Later service. Currently only available to our Australian customers.

How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email. You can use this number to track your package on our website or directly through the courier’s site. If you purchase via ShopPay you can check your orders progress at anytime in your account. Please be sure to check your spam/junk inbox and if you still don't have your delivery details - please don't hesitate to contact us.

Do you offer Gift Cards?

Yes, we offer digital gift cards in various amounts that can be combined. They are perfect for giving the gift of choice and can be used on any purchase from our store. Our gift cards are sent instantaneously and do not expire. Shop our Gift Cards.

Can I cancel an order after its been placed?

If you need to cancel or make changes to your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been processed or shipped, it cannot be changed or canceled.

How can I contact customer service?

You can reach our customer service team via email at sales@theblackmarket.net.au, in our website chat or the customer contact form on our website. We're here to help and respond in less than 24hrs.

Do you have a loyalty or rewards program?

Yes, we do! Our loyalty program The Blackmarket Benefits allows you to earn Pleasure Points on every purchase as well as when you review us, refer a friend and follow us on social media. Pleasure Points can be redeemed for discounts on future orders. Sign up today to start earning!