Returns, Exchanges and Refunds
Returns, Exchanges & Refunds
We want you to love what you ordered — but if something isn’t quite right, we’ll help make it right.
Return Window
We accept returns on eligible items within 45 days of delivery for online purchases.
This applies to change-of-mind returns, exchanges, and store credit requests, unless an item falls under the exclusions below.
Return Eligibility
To qualify for a return, items must be:
• Unworn, unwashed, and in original condition
• With all tags attached
• Free from marks, makeup, perfume, or damage
• Returned with proof of purchase (order number)
All returns are inspected before approval.
Items That Cannot Be Returned
Due to hygiene and safety standards, we cannot accept returns on:
• Briefs, G-strings, bodysuits worn without underwear
• Hosiery or stockings removed from packaging
• Intimate accessories
• Sale or clearance items (including Lucky Lasts)
• Items returned worn, washed, altered, or damaged
These exclusions do not apply if an item is faulty or not as described under Australian Consumer Law.
How to Return
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Request your return via our Returns Portal using your order number and email.
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Package your item securely.
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Post your return to the address provided during the return process.
Return shipping costs for change-of-mind returns are the customer’s responsibility.
We recommend tracked postage, as we cannot be responsible for items lost in transit.
Refunds, Store Credit & Exchanges
• Approved returns are processed within 5 business days of receiving your item
• Refunds are issued to the original payment method
• Store credit may be offered for eligible returns
• Exchanges are subject to stock availability
Store credits are issued as digital gift cards.
Faulty or Incorrect Items
If your item is faulty, damaged, or not as described, please contact us with photos and your order number. We will arrange a replacement, repair, or refund in line with Australian Consumer Law.
Your Consumer Rights
Nothing in this policy limits your rights under the Australian Consumer Law. You are entitled to a repair, replacement, or refund for major faults.
🇳🇿 Additional Information for New Zealand Customers
The following terms apply specifically to customers located in New Zealand.
Return Window
We accept returns on eligible items within 45 days of delivery for orders shipped to New Zealand.
Return Shipping
Customers in New Zealand are responsible for the cost of returning items to our Australian return address. We recommend tracked postage, as we cannot be responsible for items lost in transit.
Eligibility & Exclusions
All return eligibility rules listed above apply to New Zealand orders, including:
• Items must be unworn, unwashed, and in original condition with tags attached
• Intimate items, hosiery removed from packaging, and clearance items are not eligible for change-of-mind returns
These exclusions do not apply where goods are faulty, unsafe, or not as described.
Faulty or Incorrect Items
If your item is faulty or not as described, please contact us with your order number and photos. Remedies will be provided in line with applicable consumer protection laws.
Refunds
Approved refunds for New Zealand customers are issued to the original payment method used at checkout.
Return Address
Returns should be sent to our Australian return address provided during the return process.
🇨🇦 Additional Information for Canadian Customers
The following terms apply to customers located in Canada.
Return Window
We accept returns on eligible items within 45 days of delivery for orders shipped to Canada.
Return Shipping
Customers in Canada are responsible for the cost of returning items to our Australian return address for change-of-mind returns.
We recommend tracked postage, as we cannot be responsible for items lost in transit.
Eligibility & Exclusions
All return eligibility conditions listed above apply to Canadian orders, including:
• Items must be unworn, unwashed, and in original condition with tags attached
• Intimate items, hosiery removed from packaging, and clearance items are not eligible for change-of-mind returns
These exclusions do not apply where goods are faulty, unsafe, or not as described.
Duties, Taxes & International Shipping
Orders shipped to Canada may be subject to customs duties, taxes, or import fees depending on order value and local regulations. These charges are the responsibility of the customer and are not refundable by The Blackmarket.
Shipping fees are non-refundable unless the item is faulty or incorrect.
Refunds
Approved refunds are issued to the original payment method used at checkout. Currency conversion differences may apply depending on your payment provider.
Faulty or Incorrect Items
If your item is faulty or not as described, please contact us with your order number and photos. We will arrange a replacement or refund as appropriate.
Return Address
Returns should be sent to our Australian return address provided during the return process.
🇺🇸 Additional Information for United States Customers
The following terms apply to customers located in the United States.
Return Window
We accept returns on eligible items within 45 days of delivery for orders shipped to the United States.
Return Shipping
Customers in the United States are responsible for the cost of returning items to our Australian return address for change-of-mind returns.
We recommend tracked postage, as we cannot be responsible for items lost in transit.
Eligibility & Exclusions
All eligibility conditions listed above apply to US orders, including:
• Items must be unworn, unwashed, and in original condition with tags attached
• Intimate items, hosiery removed from packaging, and clearance items are not eligible for change-of-mind returns
These exclusions do not apply where goods are faulty, unsafe, or not as described.
Duties, Taxes & International Shipping
Orders shipped to the United States may be subject to customs duties, taxes, or import fees depending on order value and local regulations. These charges are the responsibility of the customer and are not refundable by The Blackmarket.
Shipping fees are non-refundable unless the item is faulty or incorrect.
Refunds
Approved refunds are issued to the original payment method used at checkout. Currency conversion differences may apply depending on your payment provider.
Faulty or Incorrect Items
If your item is faulty or not as described, please contact us with your order number and photos. We will arrange a replacement or refund as appropriate.
Return Address
Returns should be sent to our Australian return address provided during the return process.